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HOSPITALITY & TRAVEL

Create Memorable Guest Experiences That Keep Visitors Coming Back

TisasNG helps hotels, resorts and hospitality brands improve guest satisfaction, increase repeat bookings and strengthen service excellence through intelligent engagement and feedback.

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How Hospitality Businesses Use TisasNG

Deliver exceptional guest experiences, reward loyalty and gain actionable insights that improve operations and increase repeat business.

GUEST EXPERIENCE

Listen to Every Guest

Paradise Resort partnered with TisasNG to implement the Service Improvement Management System (SIMS) across its hotel to better understand guest experiences beyond traditional comment cards.

Guests simply scan a QR code or use a secure web link to rate their stay. Feedback is collected across reception, housekeeping, dining, room comfort, best service staff, staff that need more training, cleanliness and overall satisfaction.

Hotel management receives real-time dashboards highlighting service trends, recurring complaints and opportunities for improvement, enabling faster decisions and consistently better guest experiences.

Perfect for: Hotels, resorts, serviced apartments and short-let properties.
LOYALTY & REPEAT BOOKINGS

Reward Returning Guests

Paradise Resort wanted to encourage more repeat bookings without relying solely on discounted room rates.

Using TisasNG, the resort launched a loyalty rewards campaign where returning guests received a (₦5,000) digital gift cards expendable in their exclusive restaurant, spa & salon, or bar.

The campaign rewarded loyalty while increasing direct bookings and strengthening long-term guest relationships.

Perfect for: Loyalty programmes, VIP guests and seasonal promotions.
GUEST REACTIVATION CAMPAIGN

Boost Occupancy During Low Seasons

During off-peak periods, Mersch Hotels partnered with TisasNG to launch a guest reactivation campaign designed to bring previous guests back while attracting new visitors through referrals.

Each past guest received two complimentary Spin Codes—one to use and another to share with a friend. Both participants spun a customized prize wheel featuring rewards such as room discounts, restaurant vouchers, spa treatments, complimentary upgrades and digital gift cards redeemable within the hotel.

Perfect for: Hotels, resorts, staycation campaigns, seasonal promotions and guest reactivation programmes.